GordonIQ Support
Paper trading simulator & AI trading coach support center.
Need help with GordonIQ? We can assist with account access, app issues, paper-trading questions, and subscription billing support.
Contact
For account or app issues, contact us at support@gordoniq.app.
Please include your device model, iOS version, and a short description of the issue.
We typically respond within 1–2 business days.
Before You Email Support
- Update to the latest app version in the App Store.
- Force-close and relaunch the app, then try again.
- Check your internet connection (Wi-Fi or cellular).
- For purchase issues, open Settings in the app and tap Restore Purchases.
Including device model, iOS version, and a screenshot helps us resolve issues faster.
Subscriptions & Billing
GordonIQ subscriptions are managed by Apple through your App Store account.
- Start, cancel, or modify subscriptions in iOS Settings > Apple ID > Subscriptions.
- Charges and refunds are handled by Apple billing policies.
- If Pro access doesn't appear after purchase, use Restore Purchases in app Settings.
Apple subscription help: https://support.apple.com/en-us/118428
App Information
App: GordonIQ
Version: 1.0
Bundle ID: com.GordonIQ.app
Notice: GordonIQ is a paper trading simulation only. No real money is used.
Frequently Asked Questions
Does GordonIQ execute real trades?
No. All trading is simulated and uses virtual cash only.
Is Gordon's coaching financial advice?
No. Gordon provides educational, AI-generated guidance only.
Can I use GordonIQ without creating an account?
Yes. You can use anonymous access by tapping Try it Free.
How do I request account or data support?
Email support@gordoniq.app and include your account email (if applicable).
Policies & Links
Last updated: April 17, 2026
Nothing on this site constitutes financial, investment, or legal advice.